Shipping Details

How much time it will take before i receive the product

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a  notification when your order has been shipped.

Domestic orders are processed within 5 business days, International orders require additional steps and therefore will take upto 10 business days.

What if my order is delayed

There may be a potential delay due to high volume of orders or postal services problems that are outside of our control. However as per our record it is rare as we keep adequate stock.

In case there is a delay beyond the time we have estimated, then we will contact you. You are also free to reach out to us through our contact page. We usually respond within 24 hours on weekdays.

Shipping Charges

All our products comes with free shipment to all locations in the world.

How do I check the status of my order?

When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@dautzen.com with your name and order number, and we will look into it for you.